Refund policy

 

Return & Refund Policy

We strive to ensure product quality and safe delivery to your homes.

Personalized Products:
We do not offer exchanges or refunds on personalized products since they are specially made for you. However, if the product arrives damaged or has a manufacturing defect, it can be replaced or refunded.

Reporting Issues:

• Email us at zooplayindia@gmail.com with a photo of the damaged product within 48 hours of receiving it.
• The product should be unused and in its original packaging.

Return Process:

• Currently, we do not offer reverse pickup. You will need to ship the wrong or damaged product back to us and share the shipment details.
• Once we receive the shipment, we will inspect it to ensure it is unused and not damaged in transit.
• We will then issue a refund or store credit for future purchases.

For any questions or further assistance, please contact us at zooplayindia@gmail.com